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There were 22 articles found in this category:
 What utility bills do you accept?
At this time we accept DTE energy bills. There is no charge. (We need the top portion of your bill to accept it. We do not accept shut off notices. ) ATTENTION: We will no longer accept DTE energy bill payments after February 26, 2010. Please contact us at (800) 291-3003 if you have any quest ...
- Do you offer business accounts?
No, we do not offer business accounts at this time. We do offer non-profit savings and checking accounts with a valid tax identification number.
- How can I change my address?
There are three ways. Fill out a change of address form at our office or at one of the service centers. Mail us a change of address with your signature on it. Fax us a change of address with your signature on it. A downloadable address change form can be printed by clicking here
- Can my payroll go into different accounts?
Yes. You can either stop by the credit union and fill out a distribution form or you can print out and complete a distribution form by clicking here.
- When will I receive my 1099 form?
Tax forms are mailed by the end of January. If you have not received your 1099, it may be because your interest earned on your accounts was $10.00 or less.
- Can I buy or cash in savings bonds at your office?
No. We do not sell or redeem savings bonds.
- Do you exchange foreign currency?
No.
- Do I get a discount on my AAA insurance if I'm a member at the credit union?
Yes, AAA does offer discounted rates to members of TCCU. Just call AAA at 1-800-AAA-MICH, 1-800-222-6424.
- Do you offer notary service?
Yes. Total Community Credit Union offers notary service to members and non-members. There is a $3.00 charge per person.
- What is the Patriot Act?
According to the federal trade commission, identity theft is the fastest-growing crime in the country. Our ability to feel safe is becoming more difficult with terrorism and crime on a steady increase. The USA Patriot Act has paved the way for financial institutions to help prevent fraud, identi ...
- Do you have safety deposit boxes?
No.
- Can I call in an order for coins?
Yes. We recommend that you call so that we can have the coin ready when you come in.
- Can I take my signature card home for my joint-owner to sign?
No, the credit union does not allow signature cards to leave the office.
- One of my checks cleared for the wrong amount, what can I do?
Call or come into our office to have a draft correction request form filled out. Please ask for the Financial Services Department at (800) 291-3003 to begin the correction process or to get additional information.
- What information do I need to place a stop payment on a check?
The check number, date the check was written, amount of the check, and the payee (who the check was made payable to). You cannot put a stop on a check that has already cleared your account. Once a stop payment is placed on your check it cannot be removed. Stop payments can be placed on ACH ite ...
- Is my money that I have on deposit at Total Community Credit Union insured?
Your money is insured by the National Credit Union Administration (NCUA) at no cost to you. The NCUA is an independent agency of the United States Government. Your savings is federally insured up to at least $250,000 and backed by the full faith and credit of the United States Government. It is ...
- What are the hours at the credit union family service center locations?
The service centers are open Monday – Friday 9:00 am – 7:00 pm and Saturday 9:00 am – 2:00 pm. Service centers hours may vary during holidays.
- Where are the credit union family service center locations?
Click here to locate a family service center in your area
- Since TCCU is closed on the weekends, is there another place where I can transact TCCU business?
There are credit union family service centers and ATM’s at which you can make deposits, withdrawals and cash checks. You can even apply for a loan at a service center. You can also make deposits and withdrawals at our ATM.
- Why can’t I get the balance of my accounts verbally over the phone?
For the security and privacy of our members, we do not give information over the phone. However, if you sign up for PAT, our phone audio response system, you can find out anything you wish to know 24 hours a day. PAT and Online Banking use the same PIN number so if you have a PAT number you can ...
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